Terms of Service

1. Account & Responsibility

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate registration information and promptly update it as needed. You may not share login credentials, create accounts for unauthorized parties, or impersonate any person or entity.

2. Subscriptions & Billing

Paid plans (including Single, Team, and Enterprise) are billed in advance on the recurring billing interval shown at checkout. By starting a paid subscription, you authorize SalesRoad and its payment processor to charge your selected payment method for the recurring subscription fees, seat charges if applicable, and any applicable taxes.

Auto-renewal. Subscriptions automatically renew at the end of each billing cycle at the then-current price until canceled. You can cancel at any time from the in-app billing portal.

Cancellation. Cancellation takes effect at the end of the current billing cycle and stops future billing only; you retain access through the end of the period you have already paid for. Cancelling does not generate a refund for the current cycle.

No prorated refunds. Fees are non-refundable except where required by applicable law. We do not provide prorated or partial refunds for unused portions of a billing cycle, partial months, downgrades, or unused seats.

Price changes. We may change subscription prices for future billing cycles. We will provide reasonable advance notice and you may cancel before the next renewal if you do not agree to the change.

3. Free Trials

We may offer a 14-day free trial to eligible new accounts. A valid payment method is required to start a trial but you will not be charged during the trial period. If you cancel or delete your account before the trial ends, no charge is made. If you do not cancel, your paid subscription begins automatically when the trial expires at the plan and price shown at signup. If you do not subscribe before the trial ends, paid features will be deactivated and your data will be retained according to our Privacy Policy. We may limit trials to one per person, household, team, or business and may modify or discontinue trial offerings at any time.

4. Payment Processing

Payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe’s terms and authorize Stripe to store and charge that payment method on our behalf. SalesRoad does not store full payment card numbers.

5. Failed Payment & Suspension

You are responsible for keeping your payment method current and valid. If a charge fails, is reversed, or is disputed, we may retry the charge, send you a notice, and suspend or restrict access to paid features (including routes, exports, team management, and the API) until the outstanding balance is paid and your payment method is brought current. If a delinquent balance remains unpaid after a reasonable cure period, we may downgrade or terminate the account and apply the data-retention rules described in Section 18.

6. Acceptable Use

You agree not to: (a) use the Service in violation of any law or third-party right; (b) upload or transmit malware, scripts, or content that infringes others’ rights; (c) attempt to bypass usage limits, authentication, rate limits, or security controls; (d) reverse-engineer or scrape the Service except as permitted by law; (e) use the Service to send unsolicited communications; or (f) use customer data accessed through the Service for any purpose other than the legitimate business use it was collected for. We may suspend or terminate accounts that violate these rules.

7. Safe Driving & Navigation Disclaimer

SalesRoad is intended to support route planning and recordkeeping for field-sales work. You are solely responsible for the safe operation of any vehicle you drive while using the Service. By using SalesRoad you agree that:

• You will obey all traffic laws, traffic signals, and local regulations.
• You will not interact with the SalesRoad app while driving in a manner that constitutes distracted driving. Configure your route, review stops, and operate the app while the vehicle is safely parked or by using hands-free, voice, or passenger assistance.
• GPS positions, routes, ETAs, turn-by-turn cues, driving distance, and mileage calculations are estimates generated from third-party map data and may be inaccurate, out of date, or unsafe for a particular vehicle, load, road, or condition. Use your own judgment.
• SalesRoad is not liable for accidents, injuries, property damage, traffic violations, citations, fines, routing errors, missed appointments, fuel/mileage discrepancies, or any decision you make while driving.

8. Third-Party APIs & Map Services

The Service relies on third-party APIs including Google Maps Platform (Maps, Places, Routes, and Directions APIs) to provide route optimization, address geocoding, driving-distance estimates, and business-search features. Your use of these features is also subject to the Google Maps Platform Terms of Service and the Google Privacy Policy.

Route data, map tiles, and place information are provided by Google and other third-party services. SalesRoad does not guarantee the accuracy, completeness, or availability of third-party map data. Service coverage, routing options, and geocoding accuracy may vary by region. You must not extract, cache, or redistribute raw map data or route results except as permitted by the applicable provider terms.

9. Electronic Communications Consent

By creating an account you agree to receive electronic communications from SalesRoad related to your account and to the Service, including:

• billing receipts, invoices, payment failures, and renewal notices;
• authentication messages (sign-in confirmations, password resets, and future multi-factor codes);
• operational reminders such as follow-up prompts and meeting/visit reminders;
• account-activity notifications (admin actions, role changes, team invites, important security events);
• product and service updates that meaningfully affect functionality, security, or pricing.

These communications are part of the Service and are not marketing email under anti-spam laws. You may not opt out of transactional communications while you maintain an active account. Optional marketing email, if offered, will include an unsubscribe link.

10. Team Plans, Invited Users & Workspace Responsibility

If you purchase or administer a Team or Enterprise workspace, you are responsible for the users you invite, the seat counts you maintain, and the lawful use of Customer Data in that workspace. Managers, admins, and owners may be able to invite users, remove users, reassign workspace access, and manage shared data on behalf of the organization.

Team subscriptions remain active through the end of the paid billing period if cancellation is scheduled. Invited users do not create their own separate paid subscription for access covered by the team subscription. If a rep or other invited user is removed from a workspace, shared business records, visit history, and other workspace data may remain accessible to authorized managers, admins, or owners.

11. Referral Program

We may offer a referral program that allows you to share a personalized link with prospective users. Referral rewards, eligibility, and terms are described in the referral program materials available in the app. We reserve the right to modify or discontinue the referral program, revoke referral credits obtained through fraud, self-referral, or violation of these Terms, and to impose limits on the number of referrals or total credits per account at any time.

12. Your Data & Customer Records

You retain ownership of the accounts, routes, contacts, visit records, and other business data you input into the Service (“Customer Data”). You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service. Our handling of personal data is described in our Privacy Policy.

13. Copyright & DMCA

We respect the intellectual property rights of others and expect users to do the same. If you believe that content available through the Service infringes your copyright, you may send a notice to our designated agent at support@salesroadapp.com with the subject line “DMCA Notice.” Your notice must include:

• Identification of the copyrighted work you claim is infringed.
• Identification of the material you claim is infringing and its location in the Service.
• Your contact information (name, address, email, phone).
• A statement that you have a good-faith belief that use of the material is not authorized.
• A statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of one.
• Your physical or electronic signature.

We will respond to valid DMCA notices in accordance with applicable law, which may include removing or disabling access to the allegedly infringing content. Repeat infringers may have their accounts terminated.

14. Service Availability & Changes

We work to keep the Service available but do not guarantee uninterrupted operation. We may modify, add, or remove features and may schedule maintenance windows. We will use reasonable efforts to communicate material changes that adversely affect paid plans.

15. Force Majeure

SalesRoad is not liable for any failure or delay in performance caused by events outside our reasonable control, including but not limited to: internet or network failures; outages of cloud, hosting, authentication, payment, mapping, or other third-party providers; acts of God, fires, floods, severe weather, earthquakes, or other natural disasters; pandemics, public-health emergencies, civil unrest, labor actions, war, terrorism, or government action; and interruptions to upstream services we rely on (such as Firebase, Stripe, Google Maps, Apple, or Expo). During such events our performance obligations are suspended for the duration of the event.

16. Disclaimers & “As Is”

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT MAP/GPS-DERIVED ESTIMATES SUCH AS DRIVING DISTANCE OR MILEAGE WILL BE PRECISE.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALESROAD AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE. OUR AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SALESROAD IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR ONE HUNDRED U.S. DOLLARS (USD $100), WHICHEVER IS GREATER.

18. Termination, Account Deletion & Retention

You may cancel your subscription at any time. We may suspend or terminate accounts for violations of these Terms, non-payment, or to comply with legal requirements. You may also request account deletion using the in-product controls. Upon termination or deletion, your right to access the Service ends, but we may retain limited records for billing, tax, fraud prevention, security, dispute resolution, and legal compliance as described in our Privacy Policy. If your account was part of a team or organization, shared workspace records may remain with that workspace after your access ends.

19. Intellectual Property

The Service, including its design, code, trademarks, and documentation, is owned by SalesRoad and protected by applicable intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited right to use it under these Terms.

20. Indemnification

You agree to indemnify, defend, and hold harmless SalesRoad and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party right.

21. Export Compliance

The Service is operated from the United States. You may not access or use the Service if you are located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country, or if you are listed on any U.S. government list of prohibited or restricted parties (including the Treasury Department’s SDN list or the Commerce Department’s Entity List). You represent and warrant that you are not located in such a country or on any such list. You agree to comply with all applicable U.S. and international export-control and sanctions laws.

22. AI-Assisted Features

The Service may incorporate artificial-intelligence or machine-learning features (e.g., route optimization algorithms, suggested actions, or predictive analytics) now or in the future. AI-generated outputs are provided as suggestions only and may be inaccurate or incomplete. You are responsible for reviewing and validating any AI-assisted output before relying on it. SalesRoad does not warrant the accuracy or fitness of AI-generated content for any particular purpose. We may use aggregated, de-identified usage data to train and improve these features; we will not use identifiable Customer Data for model training without your explicit consent.

23. Dispute Resolution & Arbitration

Informal resolution. Before filing a formal dispute, you agree to contact us at support@salesroadapp.com and attempt to resolve the dispute informally for at least 30 days.

Binding arbitration. If the dispute is not resolved informally, either party may elect to resolve it by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration will be conducted by a single arbitrator in New York, New York, or at another mutually agreed location. The arbitrator’s award may be enforced in any court of competent jurisdiction.

Class-action waiver. YOU AND SALESROAD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree, the arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

Exceptions. Either party may bring a claim in small-claims court if it qualifies. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual-property rights.

24. Governing Law

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles.

25. Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and SalesRoad regarding the Service and supersede all prior agreements and understandings.

26. App Marketplace Terms

If you download or use the SalesRoad mobile app from the Apple App Store or Google Play Store, you acknowledge and agree that:

• These Terms are between you and SalesRoad, not Apple Inc. or Google LLC (each a “Platform Provider”). SalesRoad, not the Platform Provider, is solely responsible for the app and its content.
• The Platform Provider has no obligation to provide maintenance, support, or warranty services for the app. To the extent any warranty cannot be disclaimed, SalesRoad (not the Platform Provider) is solely responsible.
• SalesRoad, not the Platform Provider, is responsible for addressing any user or third-party claims relating to the app (including product-liability claims, consumer-protection claims, and intellectual-property claims).
• The Platform Provider and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance the Platform Provider will have the right to enforce these Terms against you as a third-party beneficiary.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.

27. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date above and, for material changes, provide reasonable notice. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

28. Contact

Questions about these Terms? Email support@salesroadapp.com.